NP Members Area

REFUND POLICY

We keep the class numbers small so we can be hands on with you. We like to see the same groups each week so we get to know you and know what you need. 

SO PLEASE BE REALISTIC...we can't run small classes unless you all pay regardless of your attendance. We’ve created convenient online systems so that you can swop classes you know you’ll miss and please let us know if you need to cancel membership before you miss a whole term of classes, we’re not mind readers.

When everything moved online for lockdown we updated our policies to allow you to cancel online classes on the same day because we recognised that life had become very complicated very quickly. We do what we can to help you get the most value for your money but, it has to be convenient for us too as our priority is teaching great classes. We want to give you the best experience we can and teach you how to exercise effectively with highly qualified and motivated teachers.

If you book our classes we assume that you have read the terms and conditions, they were there when you signed up to our booking system and we send out regular reminders. If you don't agree with them don't book classes with us.  

It’s a business - a small and local business that has been running now since 1997. I am proud to be heading it with a fantastic team of teachers who work hard with everyone of you to provide the best we can, teaching you how to exercise effectively. Like you, we have all the usual bills to pay. Your class fees or monthly memberships pay our wages and the rent, the equipment and all the other expenses involved in running any business. 

We love it.. we hope you do to.

Karen Grinter
Studio Director.

Membership FAQ’s

Can I have a refund as I didn't make all the classes this term?

No. To contact us at the end of a term to say you haven't been and expect a refund is a mite unreasonable. Yes, there is a slight possibility that someone could have taken your space and then yes, we might have been able to offer a refund or a part refund, but it’s rare to be able to do that and we can’t spend all our time tallying these numbers up.

I can't make all the classes next term but I don't want to lose my place, can I just pay for the ones I can make?

You can do PAYG for Reformer classes and Online classes, but not the F2F mat classes. It’s doesn’t work for us for those. Priority for spaces will always go to clients who have the Stability Direct Debit membership, as that guarantees their space in the same class each week. You are welcome to do PAYG classes where spaces are available. When we are running Face to Face classes you will always have to pay in full for any term attending, as already mentioned we have limited numbers in each class, we can’t give you the quality of teaching and input we do if you are paying as you go.

Can I return to the same class if I miss a term?

If you have let your space go and someone takes your place, they then have the right to stay in that class if they choose to the following term. We could no more ask them to vacate the space for you to return any more than we would ask you to vacate the space for them!  We will of course advise you of all the spaces available when you want to return, you might get lucky and be able to return to your previous class but be prepared to accept a space in another class and go on the waiting list for the preferred class. We will move you back as soon as we can.